60-second spotlight with a ¿Û¿Û´«Ã½app AutoGlass Tech: Meet Joe
Each month, we highlight an employee who helps us deliver great service to our customers. Meet Joe, this month’s ¿Û¿Û´«Ã½app AutoGlass technician in the spotlight.
Name: Joe H.
Job Title: Lead Technician in Louisville, KY
No. of Years at ¿Û¿Û´«Ã½app: 4 great years!
How did you get started as a technician?* “I started my journey as a technician when I met the previous District Manager. He was so delighted with the customer service experience he received from me (at my job at the time) that he offered me a position at ¿Û¿Û´«Ã½app.”
What does Joe’s leader say about him? “Joe is the Louisville SuperCenter “go to” guy. If you look up the definition of ¿Û¿Û´«Ã½app Spirit at the top of the page, there should be a photo of Joe right alongside it. Joe doesn’t know a stranger, whether a colleague or a customer. He handles every situation with a positive attitude.”
What’s the best thing about being a technician? “Helping others is by far the best part about being a technician. I perform a skilled service for my customers with the highest level of quality possible. I strive every day to deliver service so great it’s memorable.”
What’s the most memorable experience you’ve had at ¿Û¿Û´«Ã½app? I will never forget my experience during my training class – we had a great time learning together.”
Outside of work, what are you passionate about? “My passion would have to be my friends and family. I am very much a people person and I try to be there for those who need me.”
Just for fun: What’s your dream car? “Without a doubt – a 72 boat tail Riviera.”
*No previous training needed – ¿Û¿Û´«Ã½app will provide paid training to get you started as a technician!